TOTAL QUALITY MANAGEMENT IS NOT JUST A PHILOSOPHY.

Muchinsky said that ” Total quality management is a comprehensive approach to organizational development which not just embraces the behavioral concepts but also the business strategies, it also use statistic data for the aid on decision making.” Total quality management helps fund out the errors in the whole process of productivity.

There are some basics on which TQM stands:

1) Psychology : management use psychology strategies to involve employees in the discussion and in decisions making too. Research has shown that employees skills and abilities improves when they participate in leadership roles and in decision making. Decisions making is not top-down affair.

2) Statistics: TQM has stolen the concept of statistical quality control is the variable. There is not too much variation in the product across the organization that offers the high quality products or services.

One more concept too which was taken was mean quality of product. Organizations must seek to improve the mean quality of products and reduces the variables in them.

3) Marketing: From the marketing they understand that customers are the central focus of business houses. The value which a product creates in the market will write the future of firm in the business scenario. Customer satisfaction and service after the affair make a great sense.

4) Sharing of information: share ideas, information leads to innovation, transforming the organization as place of skilled, highly motivated, creative and intellectual personalities.

Without sharing information the routine job become a compelled to carry for the employees.

5) knowledge development: For meaningful participation in the team meeting and other discussions, group or team members must need good info of team building, coordination and of leadership.

6) Rewarding organizational performance: individual rewards and incentives often interfere with teamwork and problem solving. One way is to make sure that employees care about the performance of organizations by creating a link of rewards to organizational performance.

Profit share and stock ownership are some common strategies which help companies to link the growth of employees with the organizational growth.

7) Redistributing Power : Redistributing the power in few hands in the lower level help in better management.

a) job enhancement: this is for workers like clerks and for routine jobs.

b) Self – managed team: this method is good for variety of jobs

These things are important for smooth TQM.